Vodafone baga SLA

Nu stiu de unde le-o fi venit ideea asta

The first standardised SLA in the mobile industry to cover a multiple country footprint, the initial rollout will include 15 countries, covering 80 per cent of customers’ connections with further expansion determined by demand.

The SLA will give customers globally consistent and guaranteed performance levels for a range of key communications services including device delivery and incident response, as well as access to reports on network performance and spend management trends across diverse markets.

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